EMSS Values & Ways of Working
Values
At EMSS, our values are more than just words - they guide the way we work, interact with customers, and deliver services every day.
As a shared services provider for Finance & HR across Local Government, we understand the importance of and are committed to providing quality, affordable, and resilient services.
To achieve this, we embed four key values into every aspect of our work:
Customer Focused
We put our customers at the heart of everything we do, ensuring our services meet their needs efficiently and professionally.
Respect
We create an environment where colleagues can work without fear, treating each other and our customers with fairness, respect and professionalism.
Commitment
We take pride in our work, continuously striving for excellence and improvement in the services we provide.
Responsibility
We hold ourselves accountable for our service areas and uphold our partner organisations' policies, ensuring that our actions contribute to a positive and productive environment for all.
Why our values matter:
Our values create a workplace where colleagues can work without fear, knowing they are supported, valued, and treated with respect. By embedding these principles into everything we do, we ensure not only a great place to work but also the highest level of service for our customers and partner organisations.
These values also define how we interact externally. We believe that mutual respect and collaboration lead to better outcomes for everyone. That's why we encourage our colleagues and customers to uphold these principles in every interaction.
A shared commitment:
We are committed to embedding these values into everything we do, and we encourage our customers and partners to do the same. By working together in a spirit of professionalism and respect, we can create a positive and effective working relationship.
Ways of Working
EMSS' role is to provide quality, affordable, and resilient support services to our partner organisations throughout Finance & HR. We do this by offering structured, dependable support and upholding their Finance & HR policies accurately and consistently.
We adopt a four-step process to ensure all our customers get the right support at the right time. Focussed on efficiency and resilience, customers get quick access to the help they need while ensuring complex issues receive the appropriate level of support.
Our process ensures:
Efficiency - customers can access quick solutions without unnecessary delays.
Expertise - more complex issues are handled by the right specialists.
Resilience - leadership oversight is available for critical cases, and we continuously improve services through conducting regular reviews.
By following this approach, we can continue to provide quality, affordable and resilient support services. Please refer to the diagram below for more details:
Raising Concerns
We are committed to providing quality, affordable, and resilient services to all our customers and colleagues. Please click here for more information on what to do if you would like to raise a concern or share an experience that didn't meet our standards.