How to log a ticket with EMSS

Click into Submit a Ticket

Complete all mandatory fields:

The requester will auto-populate if you are signed in to the support portal
Service indicates whether your query is around Finance (Finance Services), HR or Payroll (Employee Services) or Oracle Support (Systems Admin & Mastek).
Choose a Query Category that best fits your enquiry (you may also be asked to choose a Query Type)

Enter a Subject line summarising your query
In the Description field, explain your issue or enquiry and provide any relevant details
If required, click Attach a File to include an attachment with your query.

Finally, click submit to log your query with us. Colleagues can also follow the Viewing the status of your ticket via the portal guide to monitor the progression of their query.